Privacy Policy

Introduction

This Privacy Policy describes how Rush N Dush ("we," "us," or "our") collects, uses, and protects your personal information when you use our real estate lead services, including text message (SMS) communications.

Information We Collect

Information You Provide

When you submit a property inquiry through our website, we collect:

• Full name
• Phone number
• Street address, city, and state
• Property type and details
• Repair needs and timeline preferences

Automatic Information

We may automatically collect:

• IP address and browser information
• Device information
• Usage data and analytics

How We Use Your Information

We use your information to:

• Process your property sale inquiries
• Communicate with you by SMS regarding your property inquiry, appointment scheduling, property evaluation, offers, and related customer service
• Contact you via phone to discuss your property
• Provide customer service and support
• Improve our services
• Comply with legal obligations

SMS Communications

Rush N Dush may communicate with consumers by SMS regarding property inquiries, appointment scheduling, property evaluations, offers, and related customer service.

Consumers may initiate SMS communication by texting the published Rush N Dush business number. Consumers may also separately provide consent through an optional website form checkbox.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

Rush N Dush does not send unsolicited text messages to consumers who have not initiated an SMS conversation or otherwise provided consent.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Twilio - Our SMS service provider, for delivering text messages
• Service providers - Third parties who assist in our operations (e.g., database hosting, analytics)
• Legal authorities - When required by law or to protect our rights

No mobile information, including phone numbers and SMS consent data, will be shared with third parties or affiliates for marketing or promotional purposes.

Third-Party Service Providers

We use Twilio to deliver SMS communications and voice call services. Twilio processes mobile information solely to provide the communications you request. Twilio's privacy practices are governed by their privacy policy available at https://www.twilio.com/legal/privacy.

Your Rights and Choices

Communication Preferences

You may opt out of receiving SMS messages at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply. If you prefer not to be contacted by phone, please let us know when you submit your inquiry or contact us using the information below.

Access and Deletion

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Withdraw consent for processing where applicable

Data Security

We implement reasonable security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Secure third-party service providers (Supabase, Twilio)

However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information for as long as:

• Your inquiry is active or under consideration
• Required by law or for legitimate business purposes
• Typically 2 years from last contact, unless you request earlier deletion

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us: